Shipping Information:
• All orders are dispatched within 24 hours of cleared payment, excluding weekends and bank holidays.
• Estimated standard delivery time: 3-5 working days.
• For long parcels over 1.2 metres: Parcel Force or DX (24-48-hour service).

Delivery Responsibility:
• It is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, if necessary, to transport the product from the kerbside into your property.
• If you fail to accept delivery and the product is returned to us, you will be responsible for any return charges imposed by the courier.

Returns Process:
• You may return any items that are damaged, faulty, or unwanted.
• Please notify us of your intention to return an item within 14 days of delivery and ensure the item is returned no later than 14 days for a full refund.
• Items must be safely and appropriately re-packaged for transit, including a note stating the reason for return.
• All items are returned at your own risk. In the event of a lost returned item, we will require proof of postage.
• Please keep any postage receipts or use recorded delivery to avoid any issues.